Terms of Service

TERMS AND CONDITIONS OF THE HOME PORTAL INTERNET SERVICE

(hereinafter referred to as “Terms and Conditions“)

I.          Introductory provisions

1. These Terms and Conditions govern the terms and conditions of the provision of the Home Portal service by Portal Jungle, s.r.o., registration number 07613750, with its registered office at Václavské náměstí 841/3, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague under file number C 304069 (hereinafter referred to as the “Provider“), as specified further in these Terms and Conditions (hereinafter referred to as the “Service“). The Service may be used by any fully legal natural person (hereinafter referred to as the “Interested Party“).
2. The service is available online on the Provider’s website on the domain homeportal.cz, or on other websites of the Provider (hereinafter referred to as the “Portal“).
3. By using the Portal, the Customer agrees to the Terms and Conditions.
4. The Portal as an object of intellectual property, in particular as a work of authorship, is protected by the relevant legislation, in particular Act No. 121/2000 Coll., the Copyright Act, as amended. All rights to the Portal thus belong to the Provider and are exercised exclusively by the Provider.
5. The Provider is authorised to mediate consumer credit as an independent intermediary pursuant to Act No. 257/2016 Coll., on Consumer Credit, as amended (hereinafter referred to as “CLA“). However, the Provider does not provide consumer credit intermediation on behalf and for the account of the Applicant under the Service Agreement, the content of which is regulated by these Terms and Conditions (hereinafter referred to as the “Agreement“), and these Terms and Conditions and the Agreement do not constitute a consumer credit intermediation agreement or any other agreement between an intermediary and a consumer under the CLA, and the Provider does not provide any service to the Applicant under the CLA.
6. The Provider is also authorised to provide real estate intermediation as a real estate intermediary pursuant to Act No. 39/2020 Coll., on real estate intermediation, as amended (hereinafter referred to as the “Act“). However, on the basis of the Agreement, the Provider does not provide real estate intermediation services to the Interested Party and these Terms and Conditions and the Agreement do not constitute a real estate intermediation contract or any other contract between an intermediary and a consumer under the Real Estate Act and the Provider does not provide any services to the Interested Party under the Real Estate Act.

II.        Agreement

1. The interested party arranges the provision of the Service by completing the online application on the Provider’s Portal by confirming the option for submitting the form after completing all the required data. The Applicant is obliged to fill in the application form only with true and up-to-date data. The Provider does not verify these data in any way, is not responsible for their accuracy, and therefore not for the consequences of using false, outdated or otherwise incorrect data.
2. By confirming the application on the Portal, the Applicant accepts these Terms and Conditions, which results in the conclusion of the Contract. The Applicant may conclude more than one Contract in this way.
3. The processing of data that constitutes personal data of the Applicant is subject to the Terms and Conditions for the processing of personal data, which are always available on the Portal.
4. Each Contract, including these Terms and Conditions, will be stored electronically with the Provider. The Contract is concluded in the Czech language and can only be concluded in the Czech language. The individual technical steps leading to the conclusion of the Contract are set out in paragraphs 1 – 3 of this Article.

III.        Service

The content of the Service is, depending on the data and requirements specified in the application by the Applicant:

• collecting and evaluating the data of the Interested Party;
  • to ensure the offer of consumer housing loans that meet the requirements and needs of the Interested Party, in particular by assessing the data of the Interested Party in relation to the offers, terms and conditions and rules of individual credit providers or individual credit intermediaries, as the case may be, by submitting the data according to the following point; contacting the relevant providers or intermediaries of the consumer credit in question whose offer meets the requirements of the Interested Party, including the submission of the data of the Interested Party to these providers or intermediaries; securing an offer for the purchase of immovable property by the Interested Party, or for the sale of immovable property by the Interested Party, which broadly meets the requirements and needs of the Interested Party, in particular on the basis of an assessment of the Interested Party’s data in relation to the offers, conditions and rules of the individual sellers or buyers, or their agents (estate agents), by forwarding the data as set out in the following point;
  • contacting the relevant sellers or buyers of immovable property, or their representatives (real estate agents) whose offer or demand corresponds to the requirements of the Interested Party, including transferring the data of the Interested Party to these persons.
• The Service exclusively includes the activities listed in the preceding paragraph, and the Provider does not guarantee that the Interested Party will actually receive an offer according to the preceding paragraph or will be contacted by the relevant service provider or other third party.
• The Provider provides the Service to the Customer free of charge.

IV.        Final provisions

1. The contract is for a fixed term of five years.
2. Both the Interested Party and the Provider are entitled to terminate the Contract at any time without giving any reason by sending an e-mail to the contact e-mail address of the other party. The notice period is one month and starts on the first day of the calendar month following the receipt of the notice. The Interested Party acknowledges that even after the expiry of this notice period, it may be contacted by a third party with an offer resulting from the transmission of the Interested Party’s data in accordance with the Agreement for the duration of the Agreement.    
3. These Terms and Conditions, the Contract, as well as the legal relations between the Interested Party and the Provider under these Terms and Conditions shall be governed by the law of the Czech Republic.
4. In the event of a need to resolve any disputes under the Agreement or these Terms and Conditions out of court, the Interested Party may contact:
   1. the Czech Trade Inspection Authority for the purpose of resolving consumer disputes pursuant to the provisions of Section 20e of Act No. 634/1992 Coll. on Consumer Protection, as amended, or
   1. the RSO platform operated by the European Commission in accordance with Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Regulation on online dispute resolution for consumer disputes). This platform can be accessed online at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

• If any provision of these Terms becomes invalid or unenforceable, the validity or enforceability of the remaining provisions of these Terms will not be affected in any way. The parties agree to replace the invalid or unenforceable provision with a new provision in wording consistent with the intent expressed in the original Terms.
• The Interested Party acknowledges that circumstances may arise during the term of the Contract that give rise to a reasonable need to amend the Terms. To this end, it is agreed that the Provider shall be entitled to amend the Terms to the extent necessary. The Provider shall promptly inform the Applicant of the change to the Terms and Conditions by means of an e-mail message sent to the Applicant’s contact address. The Interested Party is entitled to reject the change of the Terms and Conditions, of which it is obliged to notify the Provider by means of an e-mail message sent to it, no later than one month from the date on which the notification of the change of the Terms and Conditions was delivered to it, and at the same time it is entitled to terminate the Contract with immediate effect within the same period (within the meaning of Section 1752 of Act No. 89/2012 Coll., the Civil Code, as amended).
• These Terms and Conditions shall take effect on 1 January 2023.

Rules for handling complaints and claims

 (hereinafter referred to as the “Complaints Code”)

1. This Complaints Procedure regulates the procedure of Portal Jungle, s.r.o., ID No. 07613750, with its registered office at Václavské náměstí 841/3, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague under the file number C 304069 (hereinafter referred to as “Provider“) when dealing with complaints and claims. A complaint is a communication in which the Provider’s client or any other authorised person (hereinafter referred to as the “Complainant“) expresses dissatisfaction or disagreement with the manner or result of the provision of a particular service ordered by the Provider and/or draws attention to perceived deficiencies in the Provider’s activities or in the actions of its employees, including actions in violation of applicable laws and regulations (hereinafter referred to as the “Complaint“).
2. Submitting a Complaint can be done by:
3. email to info@homeportal.cz, or
4. writing a letter to Václavské náměstí 841/3, 110 00 Prague 1
5. The Complaint filed must indicate who is filing it, what is the subject of the complaint and the contact details of the Complainant. Therefore, the necessary elements of each Complaint are, in particular, the identification of the Complainant in the scope of name, surname, date of birth and address (or identification of his/her representative, if relevant), the subject of the Complaint including a description of the alleged fact, including time information and identification of the service that is the subject of the Complaint, and the contact details of the Complainant through which it is possible to communicate with him/her during the resolution of the Complaint and thus accelerate its progress (e-mail address, telephone number).
6. Each complaint is archived in electronic form.
7. The Complainant shall be informed of the method of resolution of the Complaint without undue delay after the Complaint has been resolved. The Provider is obliged to decide on the Complaint and the manner of its resolution, if any, without delay, no later than within 30 days from the date on which the Complaint was received by the Provider. The time during which the Complainant is in delay in completing the necessary information shall not be counted towards this time limit.
8. If the Complainant disagrees with the handling of the complaint, he/she shall be entitled to appeal against the handling of the complaint in accordance with paragraphs 2. and 2. above. The appeal shall be decided by the statutory body of the Provider.
9. If the Complainant does not agree with the settlement of the Complaint, he/she is also entitled to apply to:
   1. the Czech Trade Inspection Authority for the purpose of resolving consumer disputes pursuant to the provisions of Section 20e of Act No. 634/1992 Coll. on Consumer Protection, as amended, or
   1. the RSO platform operated by the European Commission in accordance with Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Regulation on online dispute resolution for consumer disputes). This platform can be accessed online at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The Provider always informs the Complainant about the possibility of this procedure in the reply to the Complaint.

• This Complaints Procedure shall enter into force on 1 January 2023. The Provider may amend this Complaints Procedure, and each amendment shall always enter into force on the date of making the current version of the Complaints Procedure available on the Provider’s website.